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| Andrew Lloyd, PCS Regional Secretary for the Midlands |
In a ballot of the union’s 7,000 members in JCP’s 37 call centres across the country, 70% of those who took part voted for strike action. The turnout was 43%.
Following this strong result, the union agreed not to call any industrial action to allow negotiations to continue. But senior managers have shown little willingness to resolve the dispute.
The action will follow a well-supported two-day strike in January by more than 2,000 workers in JCP’s seven newest contact centres who have been forcibly moved from processing benefit claims to handling enquiries by phone.
The union wants to improve the levels of customer service in call centres; end the target driven culture, particularly by changing the way unrealistic ‘average call times’ are used; and introduce proper flexible working arrangements.
For further information and details of where the midlands call centres are located visit: http://www.tuc.org.uk/industrial/tuc-19473-f0.cfm?regional=6
Further information from PCS Regional Secretary, Andrew Lloyd, Tel: 0121 643 4342
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