The dispute is about working conditions and customer service issues. A picket at Coventry today said, "this dispute is not about pay or holidays, it's about how management treat the staff, and how we have to treat the public. As far as management are concerned we have to met targets - but the targets don't mean anything and can lead to our clients getting a poor service at a time when they already stressed and worried".
Pickets were out in Derby, Nottignham, Lincoln, Telford and Coventry (pictured).
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